Customer Service

Hey, what can we help you with?

Do you have questions about your order? We will help you as soon as possible. You will often find an answer even quicker via your personal account or on the pages below.

Directly arrange it yourself online:

My order

Exchange and return

All phone related questions

Tip! Arrange everything online yourself with your Gomibo account:

Log in to my account

All topics on our help page:

Order and pay

Shipment and delivery

Order status

Exchanges and cancellations

Warranty and repairs

Safety, privacy, and partners

About Gomibo

Information for business customers

About phones

Contact us, the Gomibo.lu team is here for you:

Do you want an answer to your question as soon as possible?

Our customer service is happy to help you with all your questions, but it is often faster to get an answer via the personal order status page or on our information pages.

Didn't find the answer to your question on our customer service or information pages? Then ask your question to our customer service. We will answer your question as soon as possible.

Do you want an answer to your question as soon as possible?

Our customer service is happy to help you with all your questions, but it is often faster to get an answer via the personal order status page or on our information pages.

Call our customer service

If you have ordered, we can help you the fastest if you have your order number at hand.

800 407 55

Please note: we answer your emails in all languages. On the phone, we only speak English, Dutch, and German. Our German speaking customer service is available on weekdays from 09:00 to 21:00 and on Saturdays from 13:00 to 17:00. During the remaining opening hours of our customer service, we are happy to help you on the phone in English and Dutch.