On our website, you can place your order yourself, easily and quickly.
Do you have a question about placing an order or making a payment? Then take a look at the frequently asked questions below.
You can easily place an order via our website yourself. Log in with your business account to see the correct prices and stock levels. In our compare tool you will find all available phones and tablets. Use the search bar in the yellow box or choose the brand in the filter for which you want to see the available quantities and products. Place the desired products in your shopping cart and confirm the order. The details known to us have already been filled in for you.
To place an order, you have two options:
This is possible, please email your request to business@gomibo.lu. When devices are bought specially to order, changes are not always possible, in this situation please also contact us by email.
Our customers can always pay via bank transfer, Visa/Mastercard, and Maestro. There may be an extra option available for your country. You can find an overview of all payment methods per country here.
In the confirmation email, a green button will redirect you to a payment page. Here you can pay directly and you will also find the information you need to pay by bank transfer. You can also find this page via your account.
Yes, it is possible to have your own order reference on the invoice and shipping label. When you are logged in with your business account, you will find the field for the order reference in the shopping cart with your name and address details.
If you order with us on credit, we will release your order the same day, provided it fits within the credit limit and there are no expired invoices. You don't have to do anything for this yourself. If the credit limit has been reached or a payment period has expired, we will inform you by email immediately.
The possibility of ordering on credit/account will be examined for an expected purchase of more than fifty devices per year. Would you like to qualify for credit? Please email your request to business@gomibo.lu. To be able to order on account, we always ask you to send us some documents and to have prepaid at least one order in the past two months. We offer the option of ordering on account in cooperation with a credit insurer who will assess the application. The processing time for a credit application is usually 1-2 weeks.
Have you already paid the order including VAT? Then the VAT will be refunded to your account within 5 business days and you will be able to find the invoice without VAT in your account. Do you want to pay without VAT? Place an order, choose the payment method ‘Bank Transfer’ and email the order number to business@gomibo.lu. You will receive a proforma without VAT within one business day and can then pay.
Please note: in many cases, the VAT is automatically transferred after the first order. You then no longer need to contact business@gomibo.lu and the correct invoice will appear directly in your account.
Our Finance department will prepare these invoices manually as soon as your order has been shipped or if you have requested them by email. Still haven't received your invoice one day after receipt of your order? Then send an email to business@gomibo.lu.
